Technology (technology companies, software, hardware, telcos, etc.)
Company: Cyta
Position: Βοηθός Τηλεξυπηρέτησης, Εμπειρία Πελάτη, Κέντρο Επαφής Πελάτη
Description:
Stella works at Cyta's Customer Contact Centre (CCC), in the Technical Support Department. Inevitably, the promotion of an employee within a large organization is not easy. Stella was hired in 2015 and immediately showed her willingness and ability in performing her duties. With a background in theoretical fields, having studied literature and counselling, it is even more remarkable that she succeeded to such a great extent in a Technical Department of Cyta. In addition to performing her main duties with excellence, her performance has enabled her to participate in supporting teams of the CCC, such as the Technical Support BO and the Specialized Case Management Team. In addition, she participates in UATs of new products/services, Working Groups (e.g., Chatbot), trainings of new employees and “Train the Trainer” for new products/services. She also takes initiatives and actively participates in teams that have brought several innovations to the CCC. The most important initiatives/innovations in which he has been involved: 1. Creation of Help Page: participated in the team creating the Help Page for the CCC Agents, for which she is now one of the people responsible for creating and posting the content. 2. YouTube Channel: creation of a "Cyta Support" channel, which hosts "How To" videos, with instructions and information mainly related to technical topics of the company's services/products. To date, Stella has been writing as well as voicing these videos. 3. Learning Management System (LMS): another initiative she participated in was the development of Cyta Academy, a platform for online learning for the employees of the CCC. I strongly believe in Stella’s talent and potential for a successful career path within our company.
Years with the company: 9
Years in current position: 9