Financial Services (Banking, Investing, Insurance, other financial services)
Company: Metlife Europe d.a.c
Position: Customer Service Manager
Description:
Phedon, joined MetLife Cyprus in 2016 as an EB Administration Clerk, and has been a catalyst for innovation, collaboration and inspiring others to grow. His promotion as Life Underwriter Officer in 2018 coincided with his pursuit of the prestigious ACCA certification, a testament to his dedication to professional growth and excellence. His contributions extended beyond his job description, as he eagerly took on additional projects and responsibilities, showcasing his versatility and commitment. i.e. Customer Service Risk Champion. On 2021 he was promoted as Underwriting Manager and in 2022 he took expanded responsibilities as Country Project Manager. Phedon has been instrumental in nurturing his team, fostering an environment conducive to growth and efficiency. His leadership was further recognized in 2023 when he assumed the role of Customer Service Manager. Under his guidance, employee satisfaction soared, key performance indicators (KPIs) were surpassed, and further automation initiatives were successfully.
Years with the company: 8
Years in current position: 1